At Xlucia, we maintain the highest standards of hygiene and customer safety. Due to the intimate nature of our products, our return policy is as follows:
1. Hygiene & Health Regulations For health and safety reasons, we cannot accept returns or exchanges on any intimate products that have been opened, handled, or had their factory seal broken.
2. Eligibility for Returns Returns are only accepted if:
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The item is in its original, unopened, and factory-sealed packaging.
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The return request is made within 14 days of delivery.
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You provide a valid proof of purchase (order number).
3. Defective or Damaged Items If you receive a product with a manufacturing defect, please contact us at [Your Email Address] within 48 hours of delivery. We will provide a replacement or a full refund after verifying the defect.
4. Shipping Costs Shipping costs for returns (non-defective items) are the responsibility of the customer. Original shipping fees are non-refundable.
5. How to Initiate a Return Please email our support team at [email protected] before sending any items back. Items sent without prior authorization will not be processed.