At XLUCIA, we want you to be completely satisfied with your purchase. Please read our Refund and Return Policy carefully.
1. Returns
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You may request a return for products that are damaged, defective, or incorrect within 14 days of receiving your order.
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To initiate a return, please contact us at [email protected] with your order number and reason for return.
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Items must be returned in their original condition and packaging.
2. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to the original payment method.
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Shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item).
3. Exchanges
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If you received a defective or incorrect item, we will gladly exchange it for the correct product.
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Contact us at [email protected] with your order number to arrange an exchange.
4. Non-Returnable Items
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For safety and hygiene reasons, some products may not be eligible for return, unless defective.
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These items will be clearly indicated on the product page.
5. Shipping Returns
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Customers are responsible for return shipping costs unless the return is due to an error on our part.
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We recommend using a trackable shipping service to ensure the return reaches us.
6. Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: [email protected]