Shipping & Delivery Policy – XLUCIA

Effective Date: February 3, 2026

At XLUCIA, we understand that promptness and privacy are the cornerstones of a premium shopping experience. We are committed to delivering our curated collections to your doorstep with the utmost professional care and absolute discretion.

1. Our Discretion Guarantee (Privacy First)

1.1. Neutral Packaging: To ensure your total privacy, all orders are dispatched in plain, unbranded, and sturdy packaging.
1.2. Discreet Labeling: There is no mention of “XLUCIA,” “Adult Toys,” or the contents of the package on the exterior shipping label.
1.3. Financial Privacy: Your billing statement will reflect a neutral business name [Xlucia], ensuring your purchase remains your private business.

2. Global Shipping Destinations

2.1. XLUCIA ships to a wide range of international destinations, including North America, the European Union (with a dedicated focus on Czechia), and select global regions.
2.2. If your country is not listed at checkout, please contact our support team to inquire about specialized shipping arrangements.

3. Shipping Times & Processing

3.1. Order Processing: Orders are typically processed and prepared for dispatch within 1–3 business days.
3.2. Estimated Delivery Windows:

European Union (including Czechia): 8–14 Business Days.
United States & Canada: 12–18 Business Days.
Rest of the World: 15–21 Business Days.

3.3. Force Majeure: Please note that these timeframes are estimates. XLUCIA is not liable for delays caused by external factors such as customs clearance, extreme weather, or global logistics disruptions.

4. Shipping Costs & Complimentary Shipping

4.1. Standard Shipping: Calculated at checkout based on the destination and package weight.
4.2. Complimentary Shipping: We are pleased to offer Free Worldwide Shipping on all premium orders exceeding $150 USD.

5. Tracking & Notifications

5.1. Once your order has been dispatched, you will receive a formal confirmation via email containing a secure tracking number.
5.2. You may monitor your shipment’s progress through our website’s tracking portal or via the carrier’s official platform.

6. Customs, Duties & Import Taxes

6.1. For international orders, the recipient is the importer of record and must comply with all local laws and regulations.
6.2. Import Fees: Any customs duties, taxes, or brokerage fees applicable at the border are the sole responsibility of the customer.
6.3. XLUCIA complies with international trade standards and will not undervalue shipments or mark items as “gifts” to circumvent legal tax obligations.

7. Undeliverable & Refused Packages

7.1. It is the customer’s responsibility to provide an accurate and secure shipping address.
7.2. If a package is returned to us due to an incorrect address, failure to collect from a local post office, or refusal to pay customs fees, a reshipping fee or a 15% restocking fee will be applied before any refund is issued.

8. Contact Information

For specialized inquiries regarding your shipment or to request expedited handling, please reach out to our logistics department:
Email: [email protected]
Support Hours: Monday – Friday, 09:00 – 18:00 (GMT+2)